Coronavirus (COVID 19) Guidance/Risk Assessment

COVID 19 – 8 Point Plan – 6th of July 2020

Dear Guests, welcome to The Henry Guest House. In order to comply with the Government’s COVID -19 Guidance, we have developed a Covid-19 Guidance 8 Point Plan as outlined below. A copy of the plan is also provided in our welcome packs. Note this may be subject to change, in accordance with future Government Directives. We hope this information will be informative, offers reassurance and enables you to have a relaxing stay at The Henry.

1. General Protective Measures

1.1 Any guests who believe they have symptoms of the COVID-19 virus prior to arrival at The Henry , should contact us with a view to cancelling or amending their reservation and follow the UK Government COVID-19 Guidance.

1.2 If a guest develops signs of the Covid-19 virus whilst atThe Henry they must inform us immediately, self-isolate in their room in order to minimise any risk of transmission and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing. If a guest shows acute symptoms, has breathing difficulties or their life is at potential risk, they must seek medical help immediately.

1.3 Any guests who believe they have developed symptoms of the COVID-19 Virus following their arrival at The Henry Guest House should inform us immediately.

1.4 Further to 1.3 above, we will immediately advise remaining/future guests and follow UK Government COVID-19 Guidance. 

2.The Henry Guest House Check-in/ Checkout

2.1 Our normal check –in time is from 14:00 onwards however guests are welcome to drop off their luggage earlier than that if need to. 2.2 On arrival, we request that guests sanitise their hands on entering the property 2.3 It is important that Social Distancing is maintained so please do not congregate in the lobby area. 2.4 To ensure Check Out is timely and observes social distancing, Invoices will be available via email.

3. Social Distancing

3.1 Shared access spaces such as the staircases are narrow and we ask guests to check that thoroughfares are clear, to avoid contact as much as is reasonably practicable.

4. Food Service/Breakfast 

4.1 To maintain social distancing rules, we have modified our dining (breakfast) room and breakfast times, to limit the dining room maximum occupancy at any given time to four tables. 4.2 We will be as flexible and as fair as possible. A white board is available for guests to choose their preferred time slot. Please note times are on a first come, first serve basis. 4.3 We request that guest attend the dining room at their chosen time, a staff member will show you to your allocated table. 4.4 A Hand Sanitiser station is next to the dining room door.

5. Hand / General Hygiene at The Henry Guest House

5.1 We provide anti-bacterial hand sanitisers in the ground floor lobby, outside the dining room, on the first and second floor and third floor landing areas and would encourage guests to use these as often as necessary, in particular, when entering the building.

5.2 Common areas and surfaces such as door handles and stair rails will be sanitised on a regular basis using appropriate disinfection/anti-bacterial cleaning products.

6. Room Cleaning

6.1 We continue to maintain our high standards of hygiene in bedrooms and en-suite facilities using appropriate anti-bacterial cleaning products

6.2 All bedding is professionally laundered to a high commercial standard

6.3 All towels are laundered in house with anti-bacterial additives to ensure high hygiene standards.

6.4 Soft furnishings such as cushions and throws will be minimised and shall be replaced prior to each new arrival.

6.5 Following departure all rooms will be thoroughly ventilated and sanitised using appropriate sanitising products

6.6 Following departure all hospitality trays are sanitised and all contents are replaced

7 Room Service

7.1 Room service is now limited to making the beds refreshing of hospitality trays and bin emptying (to minimise risk to staff). We provide notices (to hang on door handles) if this is required.

8 Personal Protective Equipment (PPE)

8.1 We do not provide PPE for guests but would encourage guests to wear whatever PPE they feel happy with. Masks and Gloves packs are available to purchase if required costing £1.50 each.

8.2 Staff will wear PPE at times, and we hope this is not detrimental to the service we offer.

8.3 COVID 19 specific health and safety signage will be visible throughout the property, to assist guests and staff. We hope the above information is useful, the measures in place are easy to follow/ not too intrusive and do not detract from your experience at The Henry Guest House.

Kind Regards Christina